I was referred to Mark's by my neighbor who has been taking his car there since he's had a car. Before that his parents took their cars to Mark when he was at a different location. I've been there a few times now and it's been great. They take me to work and pick me up when the car is done (or when I'm done working). John is usually at the front desk, but Mark is on-site and is real great explaining, in plain English, what exactly is the problem with my car. So far, everything has been on time, priced right and very professional. It does cost a bit more than Jiffy Lube type places, but you don't have to deal with the punk kids that are running those. I like talking to guys about cars, and I mean guys that actually know about cars, so to me the bit of extra cost is worth it. I've finally found "my mechanic".