I had a great experience! Jeff, the service manager, was great! When I called the dealer for my big 30K mile Service, they quoted me $675. I took my car in to Automax and was only charged $469 (minus a new customer coupon I had), much less than the dealer and they even washed it! Although the Lexus dealership has a fancy waiting room (which I've spent far too many hours in) and yummy snacks, their service people leave a lot to be desired. They've never been as nice as Jeff was to me today. That speaks volumes! Oh, and they offer $15 per day car rental or a free shuttle to your drop off location! I will definitely be back!